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Privacy policy

Nowadays, almost everywhere you go, you are asked if you want to leave your details. We also ask for your personal information. Sometimes this just has to be done when ordering a product. In this policy we would like to tell you why we ask for your personal information and what we do with it. We also explain how we protect your privacy. Do you have questions about this? Do not hesitate to contact us via our customer service.

Identity of the 
Mindscape B.V. company, acting as "Mindscape" and hereinafter referred to as "Mindscape".

In our processing we adhere to the requirements of the privacy legislation. That means among other things that:

  • we clearly state the purposes for which we process personal data. We do this through this privacy statement;    
  • we limit our collection of personal data to only the personal data required for legitimate purposes;  
  • we first ask you for explicit permission to process your personal data in cases where your permission is required;  
  • we take appropriate security measures to protect your personal data and also demand that of parties that process personal data on our behalf;  
  • we respect your right to offer, correct or delete your personal data on your request . 

Mindscape is responsible for data processing. In this privacy statement we explain which personal data we collect, use and for what purpose. We recommend that you read this carefully.

This privacy statement was last modified on 24-07-2020.

Use of personal data
When using our web store we obtain certain data from you. That may be personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or for which it is clear that it is provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

  • Name and address data
  • telephone number
  • Billing address
  • E-mail address
  • Payment details
  • Sex
  • Your nickname
  • Date of birth
  • IP address

Register
For certain parts of our web store you must first register. After registration, we store the personal details you provide via the username you choose. We save this information so that you do not have to enter it every time and so that we can contact you in the context of the implementation of the agreement.

We will not provide the data linked to your username to third parties, unless this is necessary in the context of the implementation of the agreement that you conclude with us or if this is required by law. In the event of suspected fraud or misuse of our web store, we can hand over personal data to the relevant authorities.

Portal access
With our portal you can gain access to a management environment where you can set, specify and change details about yourself.

Processing your order
When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

Advertising
In addition to the information on our website, we can also inform you about our new products and services:

  • by email
  • via social media
  • by phone

 Competition

If you participate in a promotion or competition, we ask for a valid e-mail address, date of birth, place of birth, place of residence and optional telephone number. This way we can carry out the promotion, but also announce the winners! We also measure the response to our advertising campaigns in this way.

Contact form and newsletter We offer the possibility to ask questions via our web shop through a contact form, in which you are asked to enter various details to handle your question. You choose yourself which data you provide. The data you send to us will be kept for as long as the nature of the form or the content of your e-mail requires it to be fully answered and processed. 

We offer a newsletter with which we want to inform interested parties about our products and / or services. Every newsletter contains a link that you can use to unsubscribe. Your e-mail address will only be added to the list of subscribers with your explicit permission.

Location data
If necessary for the service, we can collect location data (GPS) from you. Your permission will be requested for this at the time.

This (location) data can also be stored and processed by the provider of, for example, the navigation / map software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no influence on this. We recommend that you read the relevant privacy statements from the relevant provider.

Publication
We do not publish your customer data . 

Provision to third parties
We can pass on your data to our partners. These partners deliver customized advertisements based on your personal data. These partners are involved in the implementation of the agreement. These partners can use your data for their own marketing purposes.

When processing your order, we provide the necessary personal information to DHL and Vendor Services Nederland for sending your shipment of physical products.

When you use our referral system to our online download platform, they will use the above information for the same processing of your order. Your data will only be saved when the order has been fully completed.

Social media buttons are included in our web store. With this, the administrators of these services collect your personal data.

Google Analytics
We use Google Analytics to keep track of how visitors use our web store. We have entered into a data processing agreement with Google to make agreements about how to use our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we have the IP addresses anonymized.

Security
We take security measures to limit abuse of and unauthorized access to personal data. In particular, we take the following measures:

  • Access to personal data is protected with a username and password
  • We use secure connections (Secure Sockets Layer or SSL) with which all information between you and our website is protected when you enter personal data
  • We keep logs of all requests for personal data

Retention periods
The personal details described above are stored for as long as necessary to process your orders, including warranty. We then save data for a maximum of one year for the statistical purposes described. The data is then deleted, unless there is a legal obligation that requires longer storage (such as the tax retention obligation of seven years for payment data).

Third-party websites
This privacy statement does not apply to third-party websites that are linked to our web store through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.

Viewing and changing your data
For questions about our privacy policy or questions about viewing and changes to (or deletion of) your personal data, you can contact us at any time via the data below.

You can also send us a request to view, change or delete this data. You can also submit a request to request a data export for data that we use with your permission, or state with reasons that you want us to limit the processing of personal data.

To prevent abuse, we can ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is incorrect, you can request us to change the data or have it deleted.

Personal Data Authority
Of course we are happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation you also have the right to submit a complaint to the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Cookies

See our cookie policy 

Contact information
Mindscape BV
Laan van Kronenburg 14
1183 AS Amstelveen
support@mindscape.com
31202600204